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Customer Service

Helpdesk Manual


Description
-Any agents going into the Helpdesk Department
Content
  • Helpdesk
  • Case Management Procedure
  • Helpdesk Departments
  • JCPenney Work Order Management
  • Meijer Process
  • Kohls Work Order Creation
  • Field HRM Regions 2022
  • After Hours and Emergency Calls
  • Intermountain Health care – After hours and Emergency calls
  • CS Emails
Completion rules
  • All units must be completed